Return & Refund Policy

Targetiv provides custom digital services (design and development work). Because our work is made to order for each client, this policy explains when refunds apply. It is offered in line with the Consumer Rights Protection Act, 2009.

Advance payments. An advance payment reserves our time and starts your project. Once work has begun, the advance covers effort already spent and is non-refundable in whole or in part corresponding to the work completed.

Before work begins. If you cancel before we have started any work, you are eligible for a full refund of any amount paid, less any non-recoverable third-party costs (for example, domain or license purchases made on your behalf).

After work begins. Refunds for cancelled projects are calculated on the portion of work not yet performed. Completed milestones and delivered work are non-refundable.

Non-refundable items. Third-party costs already incurred (domains, hosting, premium plugins, licenses, stock assets) and completed, delivered work are non-refundable.

Duplicate or failed payments. If you are charged twice, or charged for a transaction that failed, contact us within 7 days and we will verify and refund the incorrect amount.

How to request a refund. Email [email protected] with your name, project reference, and reason. We review requests within 7 working days.

How refunds are issued. Approved refunds are returned to the original payment method (card, bKash, bank, or the gateway used) in BDT. Depending on the payment provider, funds typically appear within 7 to 14 working days.